- Decrease customer calls and customer response time
- Reduce risk associated with data inaccuracies
- Ensure a unified customer message across communication channels
- Improve cross department collaboration and information exchange
CC-Connect is an integrated set of web applications that address common information gaps in traditional telecom operation call center support software. CC-Connect solutions address the interdependencies and challenges that arise when sharing dynamic, sensitive and critical information related to products, services and connectivity across marketing, sales, network and customer support departments.
- Share sensitive information with the right people at the right time
- Publish information on the intranet once, then push it to the web
- Automatically view related information through integrated “Intelligent” applications
- Integrate with existing LDAP and Active Directory
- Multi-channel delivery of frequently requested information via intranet, web, email & sms
- Multi-lingual user interface
- Can be integrated into an existing intranet
- Can be used as a standalone web solution
CC-Connect is bundled with a complete intranet framework that includes all industry-standard features such as user directory, news, FAQs, and surveys making it very cost-effective for operators who do not already have an intranet solution.