Mobile Operator Subscriber Self Care Web Solution

Value Proposition

  • Reduce calls to customer support
  • New channel for subscriber interaction
  • Establish a targeted One to One marketing channel
  • More flexibility in designing packages and promotions
  • Efficient corporate account management
  • Churn reduction


element^n Self Care is an account management solution that puts access and control into the hands of post-paid, pre-paid and corporate subscribers and multi-line account managers. element^n Self Care is a highly usable solution that puts the customer at the center of the design, giving subscribers access to the features they want most and in a way that is intuitive and easy to use. With features like online bill management, service provisioning and plan migration, element^n Self Care shifts the load of account management away from call center and shop agents while building subscriber loyalty and satisfaction.


  • Self registration
  • Account dashboard
  • Contract/Profile details
  • PUK retrieval
  • Package details
  • Service management
  • Fleet management
  • Bulk updates
  • Bill summary
  • Usage details
  • Bills/Recharge/Payment history
  • Online Payment/e-topup
  • Advertisement and promotion
  • Multilingual interface

KIOSK is brand and billing system agnostic, the look and feel can be easily modified to fit any branding guidelines, while an API driven front end allows it to work with any billing system.